Major plans & payment options
Keystone’s published insurance list includes Blue Cross Blue Shield, Aetna, UnitedHealthcare, Optum, Tufts Health Plan, Mass General Brigham Health Plan, Harvard Pilgrim Health Care, UMR, and UnitedHealthcare Oxford. Self-pay is also an option to discuss.
These names describe practice-level insurance relationships. Participation is specific to the clinician, plan, and service. Please verify your benefits before scheduling.
What we need to check
- Your exact plan: The insurer name and the product shown on your card.
- Your clinician: Network status can differ across members of the team.
- Your service: Individual therapy, couples work, testing, medication visits, and coaching may be handled differently.
- Your cost: Copay, coinsurance, deductible, and any applicable authorization requirements.
Use the shared Keystone intake process
Request insurance verification through Keystone’s appointment and intake page. The team can explain the information needed and how to provide it through the designated process. An inquiry does not reserve or confirm a clinical appointment.
If you are requesting a particular clinician, include their name. For Caleb Brooks, requests are for his waitlist and appointments require his approval.
Before you get started.
Does every clinician take every listed plan?
No. Network participation varies by clinician, exact insurance product, and service. A logo does not confirm that every plan offered by that insurer is accepted.
Are ADHD testing, coaching, and couples sessions covered?
These services can have different coverage rules. Ask Keystone to verify the specific service and clinician before scheduling; do not assume coverage from a therapy benefit.
What if my plan is not shown?
Ask the intake team. The list is not a complete directory of every insurance product. Self-pay options can also be discussed.
Will verification guarantee payment?
Benefit verification is an estimate based on available plan information, not a guarantee of payment. Confirm expected copays, deductible, and any authorization requirements before care begins.